Shipping policy

Last updated: October 26, 2026

Where we ship

We ship from Ohio to street addresses in all 50 United States, including Alaska and Hawaii. Our carrier, UPS, does not deliver to P.O. boxes, so please give a street address.

Processing time

Orders are processed and shipped within 2 business days (Monday to Friday, excluding holidays), and most ship the next business day. Gard'nClean Liquid GC-30 orders ship as hazardous materials by scheduled carrier pickup and are not shipped on Fridays, so they may take a little longer.

Shipping methods and costs

  • Standard shipping: we ship by UPS Ground. Delivery usually takes 1–5 business days after shipment, and may take longer to the West Coast.
  • Shipping cost: calculated at checkout from your order's weight and destination.
  • Free shipping: orders of $500 or more ship free, except Gard'nClean Liquid GC-30 products (see below).
  • Expedited shipping: not available at checkout. For expedited rates, contact us at hello@gardnclean.com or 888-369-1975 before placing your order. Expedited orders confirmed by 12:00 noon Eastern ship the same business day (GC-30 needs one extra business day; see below).
  • Alaska and Hawaii: we ship to both, including GC-30. Orders there travel by UPS air service and take longer to arrive.

Gard'nClean Liquid GC-30 (hazardous materials)

The GC-30 size of Gard'nClean Liquid is regulated as a hazardous material for shipping. Because of this:

  • GC-30 ships by UPS hazardous materials service through a scheduled pickup, and does not ship on Fridays.
  • GC-30 can ship by air, including next-day service, but expedited GC-30 orders need one extra business day to schedule the pickup.
  • GC-30 products are not included in free shipping. Shipping for single GC-30 units is calculated at checkout.
  • The price of the GC-30 case of 8 includes a $55 hazardous materials fee.

All other Gard'nClean products ship as standard packages.

Drums and totes (freight)

Gard'N 3000 and LineGard in drums and totes ship by freight, quoted for each order. Request a quote on our bulk quote page. When you request a quote, please tell us:

  • whether you need a liftgate delivery (if you don't have a loading dock or forklift);
  • any delivery hours or site access requirements.

Someone must be present to sign for every freight delivery.

Tracking your order

When your order ships, you'll get a shipping confirmation email with your UPS tracking number. If you have an account, you can also see your order status there.

Damaged, missing or incorrect items

Please check your order when it arrives. If anything is damaged, missing or wrong, email hello@gardnclean.com and orders@gardnclean.com within 48 hours of delivery, with your order number and photos of the package and products. We handle the claim with UPS and will arrange a replacement or refund. If a pouch or sachet has been damaged or opened in transit, do not use it or ship it back; contact us and we will tell you how to dispose of it.

Lost packages, address errors and refused deliveries

If your tracking stops updating or your package shows as delivered but you can't find it, contact us at hello@gardnclean.com and orders@gardnclean.com. We will open a trace with UPS and work out a replacement or refund with you.

Please check your shipping address before you place your order. If a package can't be delivered because of an incorrect address, or is refused, we will contact you and handle it case by case. You may be responsible for the shipping costs to return and resend it.

Changes and cancellations

You can change or cancel your order until we start processing it. Once an order has been processed, it can't be changed or canceled. If you need to make a change, contact us right away at hello@gardnclean.com or 888-369-1975 and we'll do our best to help.

Returns

For returns, refunds and exchanges, see our Return and Refund Policy. Products with an opened sachet or pouch cannot be returned or shipped back.

Contact us

Gard'nClean
Email: hello@gardnclean.com
Phone: 888-369-1975 (answered 24 hours)