Refund policy

Last updated: October 26, 2026

At Gard'nClean, we stand behind the quality of our products and want you to be happy with your purchase. If you are not, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unopened, in its original packaging, and in the same condition you received it.

  • If the sachet on any product has been opened, it is not returnable.
  • If the inner pouch has been opened and the sachet exposed to air, the product cannot be shipped and must be used or disposed of according to its label. If there is an issue when you open it, contact us right away and we will help you dispose of it properly and make things right.

To start a return, email hello@gardnclean.com with your order number and the reason for the return. Once your return is approved, we will send you return instructions.

You are responsible for return shipping costs and must either drop off the return or schedule a pickup. Depending on the situation, we may provide the return label and deduct the shipping cost before crediting or replacing your order.

Gard'nClean Liquid GC-30 ships as a hazardous material, so it must be returned through a hazardous-materials shipment. Contact us before sending a GC-30 back and we will arrange the return shipping.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are processed within 5–7 business days and applied to your original payment method. It can take up to 7 more business days for your bank to post the funds to your account.

Refunds are not issued for:

  • opened or used products (unless defective on opening);
  • items returned after the 30-day window;
  • final sale or clearance items;
  • shipping costs, unless the return is due to our error.

Damaged, defective, wrong or missing items

We replace items that arrive damaged or defective, and correct wrong or missing items. Please check your order when it arrives, and email hello@gardnclean.com and orders@gardnclean.com within 48 hours of delivery with your order number and photos of the package and products. If a pouch or sachet was damaged in transit, do not use it or ship it back; we will tell you how to dispose of it. See our Shipping Policy for lost packages and delivery problems.

Order changes and cancellations

You can change or cancel an order until we start processing it. Once an order has been processed, it cannot be changed or canceled. If you need to make a change, contact us right away at hello@gardnclean.com or 888-369-1975 and we'll do our best to help.

Contact us

For any return, refund or exchange question, email hello@gardnclean.com or call 888-369-1975. Thank you for your support.

— The Gard'nClean Team

Gard'nClean reserves the right to update or modify this policy at any time without prior notice.